Refunds for cancelled or returned products will generally be processed using the original method of payment. Please note that products returned after 14 days of purchase are non-refundable.

Marked down items will be exchanged within 7 days and will not be refunded. Items that have been worn, used, altered, damaged or do not have original tags will not be accepted. Shipping charges are not refundable. Customer service for www.nocturne.us or in-store purchases is provided by Nocturne Customer Service.

For products purchased elsewhere, please contact the store directly. Personalized items and unsealed merchandise are not eligible for refunds. Take the necessary precautions to protect your product.

If you have received the wrong products or damaged products in your order, please contact our customer service team immediately at +1 (754) 233-3412 or email us at wecare@nocturne.us and we will resolve the issue within 48 hours.

We hope you'll love all the items you receive from Nocturne, if not you can return them within 14 days from the date of purchase. Reduced items may be exchanged within 7 days and will not be refunded. Please note that some products are non-refundable, such as; perfumes, swimwear, lingerie and jewelry, with the exception of receiving the wrong products or the items arrive damaged.

For online returns, use the original courier or select another courier for collection. Fill out and attach the return form provided to avoid delays; processing takes 7 days. 

For an immediate online refund, visit our store with the products, proof of purchase and the returns form. Please note that credit card refunds may take up to 30 days depending on your bank's policy. Store purchases in the U.S. can be returned immediately with the original product packaging, tags and proof of purchase.