Due to increased volume and the impact of COVID-19, our call centers are experiencing a high volume of customer calls and wait times may be longer than usual.
You have 15 days to decide if an item is right for you. We offer exchanges and refunds on products with a receipt within 15 days of purchase. Please be acknowledged that only products placed in original packaging with tags and in a unworn, unwashed, non-ironed condition can be accepted as returns. We will issue a refund to the original form of payment. Please allow us up to 14 days to check whether returned products are compatible with our return requirement and for your transaction to process. Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.
In addition, we're experiencing delays in returns processing and your order may take longer than usual to arrive.
- As we continue to monitor the developments of the novel coronavirus (COVID-19), we will accept returns via USPS and in-store indefinitely or until further notice.
- We are currently experiencing a high volume of returns. Please expect a delay in processing your refund.
To return items please send us an e-mail to firstname.lastname@example.org and let our customer service team to provide a return number to you. The return shipping fee is covered by us.
The address to our warehouse is:
3350 SW 10th Street Deerfield Beach, FL, 33442, USA
Your refund will be issued in the form of original payment, such as the credit card used for the order. Shipping and handling costs are not refundable.
You will receive a confirmation email when your merchandise has been processed. Please allow up to two weeks for the credit to post to your account. Please allow up to two billing cycles for the credit to appear on your credit card statement.
Please note: Without a receipt, we offer an in-store exchange only at the current selling price. Items exchanged must be of equal or greater value. You cannot exchange items online. If you prefer items in another color, or size, just return the items you don’t like and place a new order on shopnocturne.com
- Fill out the Return Form using the code that best explains your reason for returning.
- Tear off the Return Form and place this together with the item(s) you wish to return in a suitable bag or box, e.g. the one you received your parcel in.
- Attach the self-adhesive return label, which will be included with your order, and take the parcel to any USPS Mailbox or Post Office of your choice.
If you paid using PayPal, we will refund the balance to your PayPal account.
Effective Date: 07/04/2020
Last Updated: 07/04/2020